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Browse the guides →If something has gone wrong, I want to put it right. Here is how to raise it and what happens next.
Email hello@theglobalgirljournal.com with the word “Complaint” in the subject line. Please include your order reference if it relates to a purchase, and a short description of the problem.
I aim to acknowledge every complaint within two working days and to resolve it within fourteen days. If a resolution will take longer, I will tell you why and give you a revised timeframe.
Digital guides can be refunded within fourteen days of purchase if they did not meet the description or were not useful to you. Refunds are processed through Creem, the payment provider, back to your original payment method.
If a guide did not arrive by email, first check your spam or promotions folder. If it is still missing after ten minutes, email me and I will send it manually.
As the payments are processed by Creem as merchant of record, you may also raise payment disputes directly with them. For consumers in the EU, the European Commission's Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.